Below are some of the most common questions we get asked. If anything isn't covered here give us a bell and we can talk personally.
What is a concierge service?
Concierge services are aimed to help you focus on what is important in life. Similar to a hotel concierge, our service is tailored to your needs and is a personalised service for you, in your home or your business, offering support with a host of services. See our ‘What We Offer’ page for areas we can help you. We are available for both ongoing and ‘one-off’ requirements.
Why use a personal concierge?
There are many benefits in working with a personal concierge. For many it is the sense of relief of having support and getting some freedom back in your life. For businesses, it’s the value that a concierge can bring to help employees focus and be more productive at work, leaving us to do the personal tasks. For others, it’s a way of simply getting someone to do the things they don’t want to do, so that they can focus on what makes them happy!
We pride ourselves in been the best personal concierge company there is. We are professional, trusted, honest and reliable. Our testimonials we believe speak for themselves and we are very proud of what our clients say about us.
Above all, we’ve walked in your shoes, we know how busy life can be and we love to help.
What if the thing I want done isn’t on your list of services?
Do ask us, as we aim to help wherever we can, as long as it is legal and ethical. We are very solution focused, so please ask and we will do our best to help you.
“I found Personal Concierge fabulous to deal with –
very helpful and super efficient.”
Madeline Erkkila, General Manager, Duco Promotions
How is my personal information kept secure?
We have a system that stores personal information in a secure, private environment. We also have a system to hold keys that protects your identity and is kept separate to your personal details.
Who do you use for different services you recommend?
Over the years we have built up a network of service providers that are reliable and trustworthy. Customer service is important to us, so we value people that come on time, provide superior workmanship and have good paperwork (with quotes matching the invoice).
We don’t add on any markup to the work that the service providers invoice you, we simply facilitate the service. At times, you may wish to specify a provider that you would like to use and we would establish this at the client briefing.
What do you charge and how does the payment structure work?
We provide you with our concierge service rates with you when you make an enquiry. There are two ways to do it. We can either open a concierge account for you and concierge hours are prepaid by you in to this account. These hours are tracked and you can clearly see what tasks have been done and the time it’s taken to achieve them. We update you regularly on this and advise you when your account requires a top up.
Alternatively, we can provide an itemised invoice to you at the end of the month detailing the work carried out.
For either option we can also run a disbursement account for you, which is prepaid and allows us to make purchases on your behalf. All expenses are approved by you prior to any purchases and we update you regularly on any expense items in this account, with receipts as proof of purchase.
Am I able to put my account on hold or cancel it?
Yes absolutely, we appreciate that sometimes you’re in need of us and other times not.
“I used Personal Concierge to assist me with my house shift and they were a great help. They came in and got to work and in no time at all had everything organised. I’d highly recommend them.”
Mike Hartsen, St Heliers
What assurance can you give me about the integrity of your team?
Trust, professionalism and honesty are absolutely paramount in our business. All of our team are reference checked and police screened.
Do you have insurance cover?
Yes we have Public Liability Insurance. Certificate of Insurance is available on request.
What is the expiry on your gift vouchers?
The gift vouchers have an expiry date of 12 months from date of issue.
Is there a minimum number of hours you need to purchase for personal concierge services?
The minimum is two hours. Generally at an initial briefing we would determine, based on the list of tasks, an estimate of the hours you may wish to purchase.
Are you available 24/7?
What areas do you cover?
FAQ’s for Seniors Concierge
We are available Monday to Friday from 8am to 6pm. At times we may be available out of hours for special requests, but it is not the norm.
We are an East Auckland based company who services the greater Auckland area. We do not currently offer a nationwide service unless of course your requirements can be carried out virtually.
For FAQ’s around our Retirement Relocation Service, please click here and scroll down