What we do…

Most people know what a teacher does, what a nurse does, what an engineer does, what a pilot does.  It’s always an interesting topic at an event or over the table at a dinner party, when I say I own a personal concierge business, people always have questions!

Being a personal concierge means that no day is the same and no client’s to do list is the same.  Each day is different and that’s what makes it so interesting and challenging. As a personal concierge you need to be super organised, enjoying helping people and be able to take on any challenge showing lots of initiative and definitely an ability to be solution focused.

The question then turns to what do we do.  Well we do such a variety of things. We could be meeting trades people at a client’s home to provide maintenance/repair service, running errands like purchasing gifts, groceries, flowers, picking up dry cleaning or researching holiday options.  We could be managing a house shift and all that involves with redirection of mail, house removal quotes, overseeing the move on the shift day or meeting a family and offering relocation services, showing them suburbs that might be of interest, local schools, local shops, etc.   

We provide services to busy individuals who need support, to people that simply don’t want to do the tasks and are happy to outsource them to us to do.  We work with apartment owners/dwellers that are gone all day and can leave us with their to do list, much the same as we do with overseas/absent homeowners where we keep things running while they’re away.  We also have corporate clients, for those organisations that see the value in providing concierge support to their staff, to allow them to be less distracted and more productive at work, leaving us to do the personal jobs at home for them. We say to our clients, if it’s not on the list, still ask as long as it’s morally acceptable and legal, we will do our best to help.  

Our website provides a list of services that we offer – this usually prompts some ideas for people, but typically if you ask someone to sit down and write out a to do list, they’re not short of things to put on the list.  I have an endless to-do-list myself with a busy young family – so it’s a good thing I’m a personal concierge and enjoy being organised and ticking items off. I remember one client who had 23 things she wanted done around her house and told us she started two years prior and still hadn’t made a dent. We came in and got them completed within two weeks. Needless to say, she was one happy client not having that weight on her shoulders anymore.

Why do I love my job?  Well there are too many reasons to mention.  Apart from the daily satisfaction from helping our clients and seeing how grateful they often relieved they are, there are so many things over the years that have been fun and satisfying.  It’s always enjoyable helping out new parents and takes us back to our day, when we were there and experiencing the sleepless nights, the new things that first time parents have to tackle and so it’s nice that we can help in this situation.  Another area that we enjoy is helping clients downsize and establish where there next journey will be (eg. Retirement village). It’s an overwhelming time and being able to take the stress and uncertainty away is what gives me the warm fuzzies.

Whatever your service need is, however busy you are, we can help.  We’d love you to experience the passion that we have for what we do.  Our mantra is order, balance, freedom. We like to bring order to our client’s life, give them the ability to balance work/home and the freedom to do what they love and what’s important to them.  If we can help provide personal concierge services and manage your to do list for you, please give us a bell.